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PRIVACY POLICY

Privacy Policy

This policy explains how Clickmark Co., Ltd. handles personal information collected through this website and in the course of our work.

Last updated: 3 August 2026

1. Our approach

Clickmark Co., Ltd. ("Clickmark", "we", "us" or "our") respects the privacy of everyone who visits this website or contacts us. We collect and use personal information only where it is necessary to respond to an enquiry, provide or improve our services, operate this website, or meet a legal obligation.

2. Information we may collect

Depending on how you interact with us, this may include your name, company or organisation, email address, telephone number, enquiry details, project requirements, correspondence, files or images you choose to send us, and technical information about use of the site.

3. Why we use it

  • To reply to enquiries, arrange consultations and prepare proposals or estimates.
  • To deliver, support and administer agreed website, design, hosting or related services.
  • To communicate about projects, maintenance, security and service changes.
  • To understand how the site is used and improve its content, performance and accessibility.
  • To prevent misuse, protect our systems and comply with applicable laws.

4. Cookies, analytics and session recording

This site uses a preference cookie named clickmark_theme to remember a light or dark theme choice for up to one year. It does not identify you personally.

We may use Google Analytics 4 to understand aggregated website use and Hotjar to review user-experience patterns such as navigation, clicks and scrolling. These providers may process technical data such as device, browser, approximate location, pages viewed and interaction data in accordance with their own policies. We do not intentionally send names, contact details or other information that directly identifies you to these tools.

You can manage or remove cookies through your browser settings. Disabling cookies may affect some site preferences or features.

5. Sharing and service providers

We do not sell personal information. We may share it with carefully selected service providers where this is necessary to run the website, communicate with you, host or secure our systems, or deliver an agreed service. We require those providers to handle information appropriately. We may also disclose information where required by law or to protect rights, safety or security.

6. Retention and security

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and security requirements. We use reasonable organisational and technical measures to protect information, but no online transmission or storage method can be guaranteed completely secure.

7. Your choices and requests

Subject to applicable law, you may ask us to confirm whether we hold personal information about you, correct it, or explain how it is used. Please contact us using the details below. We may need to verify your identity before acting on a request.

8. Other websites

This site may link to third-party websites. Their privacy practices are their own, so please review their policies before providing information.

9. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The current version will always be published on this page.

10. Contact

For questions about this policy or your personal information, contact Clickmark Co., Ltd. at info@clickmark.co.jp or 078-380-9456.